These Terms and Conditions apply to any Contract for the supply of Products and/or Services by Brit Cars.
We don't give business customers all the same rights as consumers
For example, business customers can't cancel their Products or Services and we don't compensate them in the same way for losses caused by us or our Products or Services. Where a term applies just to businesses or just to consumers, this is clearly stated. You are a business customer if you are purchasing Products or Services wholly or mainly for use in connection with your trade, business, craft or profession, even if you are an individual.
If you are a business customer this is our entire agreement with you
If you are a business customer these terms constitute the entire agreement between us in relation to your Product or Service. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by us or on our behalf which is not set out in these terms and that you have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in the Contract.
A Booking for a Service or an Order for a Product will be accepted when we confirm acceptance of your Booking or Order. Once accepted, a contract between you and Brit Cars is formed. We will notify you if we are unable to accept your Booking or Order. We have the right to refuse to accept your Booking or Order at our discretion.
Any Product you have purchased will be owned by you once we have received the full payment. Ownership does not pass in any Product that is fitted as part of a Service until that Service is completed and paid for in full.
We may provide an estimate for diagnostic assessments and for the Services generally. Any estimate is based on the information available to us at the time, including your instructions and any initial inspection of your vehicle, and is not a fixed quotation unless we expressly state otherwise. Where appropriate, an estimate may include expected labour hours, hourly rates, the cost of Products and any other anticipated charges.
Brit Cars will carry out the Services reasonable care and skill. In carrying out the Services, Brit Cars won’t be liable for any pre-existing faults, faults that become apparent or arise during our provision of the Services, which are not caused by us, or any issues caused by general wear and tear or faults that are unrelated to the fault in which your Service is intended to repair.
Brit Cars will exercise reasonable skill and care in diagnosing faults. However, you acknowledge that vehicle faults may have multiple or interconnected causes and resolution of one issue may not resolve all symptoms. You may be charged for diagnostic work even if you decide not to proceed with further repairs.
Brit Cars will use reasonable endeavours to carry out the initial or investigative work and the Services in line with any estimate provided. However, because faults may not be fully apparent until work has started, the actual cost may be higher or lower than the estimate. If, during any initial or investigative work, it becomes clear that the cost is likely to significantly exceed the estimate, we will inform you as soon as reasonably possible and discuss the reasons for the increase and any further fees with you before proceeding with the relevant work. We will only carry out any additional work or continue beyond the scope of the estimate where you have authorised us to do so. The Services provided are limited to those described in the Authorisation Form and any additional work that you may authorise.
Any timescales provided are estimates only. Actual timescales may vary if additional faults are identified, parts are delayed, or events outside our control occur. If delays are likely to be substantial, we will contact you to discuss your options.
If you are a business customer you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
If we're unable to collect any payment you owe us we charge interest on the overdue amount at the rate of 4% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.
If the rate of VAT changes between your Order date and the date we supply the Product or Services, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.
If our supply of your Service or Product is delayed by an event outside our control, including (but not limited to) adverse weather conditions, pandemic, epidemic, staff shortages, fuel shortages, acts of terrorism, staff illness, a general market shortage of particular Products, government restrictions, civil unrest, or unforeseen closures of our Service Garage due to unanticipated circumstances, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team to end the Contract and receive a refund for any Service or Product you have paid for in advance, but not received.
Products may vary from the images on our Website. Any images of Products advertised on the Website are for reference purposes only.
You can't change your mind about:
You may reschedule your Booking by providing us one working day’s notice before the scheduled date of your Service.
To let us know you want to change your mind, reschedule the Service or need to contact us for any other reason, please contact our Customer Service Team.
You must return any Product in the same condition in which it was received, subject to reasonable use for the purposes of inspection. The Product must not be damaged, altered, or used beyond what is necessary to establish their nature, characteristics, and functioning. If you handle the Product in a way which would not be reasonably acceptable, we may reduce your refund, to compensate us for its reduced value. In some cases, because of the way you have treated the product, no refund may be due.
Where Products contain serial numbers or part numbers, all returned Products must have the same serial numbers or part numbers as those originally delivered. Any discrepancy in these numbers will result in the return being rejected.
For Products, you have to return to our Service Garage within 14 days of telling us you have changed your mind. You will need to provide proof of purchase and the card you paid with.
For Products, we refund you within 14 days of receiving the returned Product. Your refund shall be processed to the original payment method used.
If you believe that the Services have not been carried out with reasonable care and skill, please contact our Customer Service Team. You may be required to return the vehicle to Brit Cars to allow inspection and, if appropriate, rectification. Brit Cars shall not be liable for costs incurred where you permit a third party to investigate or repair the alleged issue without giving Brit Cars a reasonable opportunity to inspect first. Please refer to Customer Warranty section for more details.
You have certain legal rights if you are a consumer. Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015. For information about your statutory rights you can visit the Citizens Advice website www.citizensadvice.org.uk.
We warrant to all customers that repair Services carried out by us will be covered by a 12-month parts and labour guarantee from the date of completion of the relevant repair Services (the Customer Warranty).
Where, in connection with any Services, we supply and fit manufacturer-approved or manufacturer-warranted parts, we will use reasonable care to preserve any applicable manufacturer warranty, subject always to the relevant manufacturer's terms and conditions and any requirements as to servicing, maintenance or use.
Unless otherwise stated on the Website, any parts supplied by us other than as part of Services will be covered by a 90 day warranty. We will not be liable in respect of any defect in a used part which was specifically drawn to your attention before the Contract was made, which an examination of the used part before the Contract was made ought to have revealed, or which would have been apparent on a reasonable inspection of any sample.
Nothing in these Terms and Conditions affects any statutory rights you may have as a consumer. Subject to that, and except as expressly set out in these Terms and Conditions or in any applicable manufacturer's warranty, all terms, conditions and warranties implied by law are excluded to the fullest extent permitted by law.
If you notify us within a reasonable time that:
and in each case we are given a reasonable opportunity to inspect the relevant vehicle or Product, we will, at our option, re-perform the relevant repair Services, repair or replace the relevant Product, or refund the price paid for the relevant repair Services or Product (as applicable). To the fullest extent permitted by law, this is your sole and exclusive remedy for any breach of the Customer Warranty or any such express warranty.
We will not be liable for any failure to comply with the Customer Warranty, the warranty relating to used parts set out above, any other express warranty given by us, or any applicable manufacturer's warranty to the extent that the relevant issue arises because:
We're not responsible for losses you suffer caused by us breaking this contract if the loss is:
If you are a consumer, our total liability to you for all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to 150% of the price of Products or Services in respect of which the liability arose. Our liability for any loss you suffer in connection with your trade, business, craft or profession is limited, as described in Our liability to businesses.
If you're a business, then, except in respect of the losses described in Losses we never limit or exclude:
Nothing in these terms shall limit or exclude our liability for:
How we use any personal data you give us is set out in our Privacy Notice: https://britcarsinternational.co.uk/contact/privacy-policy.
These terms are governed by English law. If you are a consumer then, wherever you live, you can bring claims against us in the English courts and if you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. If you are a consumer we can claim against you in the courts of the country you live in. If you are a business you irrevocably agree to submit all disputes arising out of or in connection with our contract with you to the exclusive jurisdiction of the English courts.
Specialist Jaguar expertise in Durham. Our team typically responds within 2-4 business hours.
0191 447 9796
Unit 2, Sacriston Industrial Estate, Durham DH7 6AN
